CarBlock Privacy Policy

This Privacy Policy describes how CarBlock LLC ("CarBlock," "we," "us," or "our") collects, uses, discloses, and protects information about individuals and businesses that access or use the CarBlock platform.

CarBlock operates an online marketplace for the listing, purchase, sale, and exchange of motor vehicles, together with related services such as payment facilitation, transport coordination, title handling workflows, and identity verification. In the course of providing these services, CarBlock receives and processes information relating to users of the platform.

By accessing or using CarBlock, you acknowledge that your information will be handled as described in this Privacy Policy.

This Privacy Policy applies to information collected through the CarBlock website, mobile applications, and any related services, communications, or interactions where this Policy is referenced. It applies to all users of the platform, including buyers, sellers, dealers, private sellers, and visitors.

This Policy does not apply to third-party services that may be integrated into or linked from the platform. Those services operate under their own policies, and CarBlock is not responsible for their practices.

CarBlock collects information that you provide directly, information generated through your use of the platform, and information obtained from third parties where necessary to operate the marketplace.

When you create an account, we collect basic identifying information such as your name, email address, phone number, account credentials, and profile details. If you are acting on behalf of a business or dealership, we may also collect your business name, business address, contact information, dealer license details, and tax-related information where required.

As you use the platform, we collect transaction-related data, including vehicle listings, VIN numbers, descriptions, images, bids, offers, purchase activity, and communications exchanged through the platform. This information is essential to operating a transparent and functional marketplace.

Payments are processed through third-party providers such as Stripe. CarBlock does not store full credit card or bank account numbers. However, we may receive transaction-related information such as payment status, confirmation details, and limited billing metadata necessary to manage transactions, enforce terms, and resolve disputes.

In order to maintain trust and prevent fraud, CarBlock may collect and process identity verification data. This may include government-issued identification, business formation documents, dealer licenses, and other supporting materials. We may use third-party verification providers to assist with this process, and you acknowledge that such providers may process your information in accordance with their own policies.

We also collect technical and usage information automatically when you access the platform. This may include your IP address, device type, browser type, operating system, session activity, and general usage patterns. This information helps us maintain security, improve functionality, and detect suspicious activity.

CarBlock uses collected information to operate, maintain, and improve the platform and to facilitate transactions between users.

We use your information to create and manage accounts, process listings, facilitate auctions and sales, coordinate transportation, manage title workflows, and enable communication between users involved in transactions. We also use this information to verify identity, confirm dealer status, and ensure that participants in the marketplace are legitimate.

Information is used to process payments, manage payouts, and enforce financial obligations. This includes monitoring transactions for fraud, handling disputes, and ensuring compliance with applicable laws and payment network requirements.

CarBlock also uses information to detect, investigate, and prevent fraud, abuse, and other harmful activity. This may involve automated systems and manual review processes that evaluate risk signals, transaction patterns, and user behavior.

In addition, we use information to communicate with you regarding your account, transactions, platform updates, and support requests. We may also use data in aggregated or anonymized form to improve features, develop new services, and better understand how users interact with the platform.

Where required by applicable law, we process personal data based on contractual necessity, legitimate business interests, legal obligations, and, where applicable, user consent.

CarBlock shares information only as necessary to operate the platform, complete transactions, comply with legal obligations, and protect the integrity of the marketplace.

When users engage in transactions, certain information must be shared between the parties. This may include names, business details, contact information, and transaction-related data necessary to complete a sale, arrange transport, or transfer ownership.

CarBlock shares information with service providers that support the operation of the platform. These providers may include payment processors, identity verification services, cloud hosting providers, analytics providers, and transportation partners. These parties are given access only to the information necessary to perform their services.

We may disclose information when required to comply with legal obligations, respond to lawful requests, enforce our Terms of Service, or protect the rights, safety, and property of CarBlock, its users, or others.

CarBlock does not sell personal information. We do not share personal information for third-party marketing purposes unrelated to the operation of the platform.

CarBlock facilitates communication and transactions between users. Any information you choose to share with other users, whether through messaging, listings, or off-platform interactions, is shared at your own discretion.

CarBlock is not responsible for how other users use or disclose information once it has been shared with them.

CarBlock retains information for as long as necessary to provide services, complete transactions, comply with legal obligations, and protect against fraud or abuse.

Account information is generally retained while your account remains active. Transaction records, payment records, and related documentation may be retained for extended periods to comply with financial, tax, and regulatory requirements.

Identity verification information may be retained as necessary to prevent fraud, comply with legal obligations, and enforce platform policies.

If you request deletion of your account, we will take reasonable steps to remove or anonymize your information, except where retention is required for legal, regulatory, dispute resolution, or enforcement purposes.

Depending on your location, you may have rights under applicable privacy laws. These may include the right to access the information we hold about you, request correction of inaccurate information, request deletion of your data, or restrict certain uses.

Users in jurisdictions such as California and the European Union may have additional rights under laws such as the CCPA/CPRA or GDPR.

To exercise any rights, you may contact us at support@carblock.com. We may require verification of your identity before processing requests.

CarBlock uses cookies and similar technologies to maintain user sessions, improve performance, analyze usage, and enhance security.

These technologies help us understand how users interact with the platform and allow us to provide a smoother experience. You may adjust your browser settings to limit or disable cookies, although some features of the platform may not function properly as a result.

CarBlock implements commercially reasonable safeguards designed to protect information from unauthorized access, disclosure, or misuse. These measures include secure infrastructure, encryption, and access controls.

However, no system can be guaranteed to be completely secure. By using the platform, you acknowledge that you provide information at your own risk.

In the event of a data breach involving your personal information, CarBlock will take appropriate steps to investigate, mitigate harm, and notify affected users where required by applicable law.

CarBlock is based in the United States, and information collected through the platform may be transferred to, stored, and processed in the United States.

If you access the platform from outside the United States, you acknowledge that your information may be subject to U.S. laws and protections, which may differ from those in your jurisdiction. CarBlock takes reasonable steps to ensure that data transferred internationally is handled in accordance with applicable legal standards.

CarBlock is not intended for use by individuals under the age of eighteen. We do not knowingly collect personal information from minors. If we become aware that information has been collected from a minor, we will take steps to delete it.

CarBlock may update this Privacy Policy from time to time. Updates will be posted on the platform, and continued use of the platform constitutes acceptance of the revised policy.

CarBlock LLC