CarBlock Terms of Service

These Terms of Service, together with any policies, transaction notices, invoices, disclosures, shipping instructions, fee schedules, title procedures, transport procedures, dispute procedures, and other rules or documents that CarBlock may publish or provide from time to time, form a binding agreement between CarBlock LLC and each individual or entity that accesses or uses the CarBlock platform.

Throughout these Terms, "CarBlock," "we," "us," and "our" mean CarBlock LLC and its affiliates, agents, contractors, service providers, successors, and assigns. "You" and "your" mean the person or entity using the platform, whether acting individually or on behalf of a business. Depending on the context, you may also be referred to as a Buyer, Seller, Trader, dealer, private seller, consignor, representative, or account holder.

CarBlock operates an online marketplace and transaction coordination platform for the listing, offering, purchase, sale, exchange, transport coordination, title shipment coordination, payment facilitation, and related handling of motor vehicles and related documents. By accessing the platform, creating an account, listing a vehicle, placing or accepting a bid, making or accepting an offer, initiating or participating in a trade, using CarBlock transport coordination, using a CarBlock shipping label, transmitting payment information, or otherwise engaging in a transaction through CarBlock, you accept and agree to be bound by these Terms. If you do not agree, you may not use the platform.

CarBlock may revise these Terms at any time in its sole discretion. Revised Terms become effective when posted to the platform unless a later date is expressly stated. Your continued use of the platform after revised Terms are posted constitutes your acceptance of the revised Terms.

CarBlock is a marketplace facilitator and transaction coordination platform. CarBlock is not the owner of vehicles listed on the platform unless CarBlock expressly states otherwise in a separate written agreement for a specific transaction. CarBlock does not, by reason of operating the platform, become the buyer, seller, consignor, dealer of record, title holder, motor carrier, insurer, repair facility, inspection company, lender, fiduciary, escrow trustee, or guarantor of any vehicle.

CarBlock may coordinate payments, hold funds through its designated payment system, coordinate transportation through designated transport partners, issue title shipping labels, collect documents, monitor deadlines, review disputes, and decide whether transaction conditions have been satisfied. Even when CarBlock performs those functions, the underlying sale, purchase, or trade remains a transaction between the participating users unless CarBlock expressly agrees otherwise in writing.

CarBlock does not independently inspect every vehicle, verify every claim in a listing, authenticate every title, confirm every payoff, or guarantee the legality or transferability of every document. The platform is a structured environment for vehicle transactions, not a substitute for the user's own judgment, diligence, and legal compliance.

You represent and warrant that you are at least eighteen years old, legally competent to enter into binding agreements, and authorized to use the platform. If you use the platform on behalf of a dealership, company, partnership, LLC, corporation, fleet, trust, estate, or any other entity, you represent and warrant that you have authority to bind that entity and all persons acting on its behalf.

CarBlock may restrict use of the platform to licensed dealers, approved businesses, approved private sellers, or other categories of users that CarBlock chooses in its sole discretion. CarBlock may require identity verification, business verification, dealer license verification, tax information, banking verification, title documentation, photographs, corporate authority documentation, or any other information or documents CarBlock considers appropriate. CarBlock may refuse access, suspend access, or limit access if CarBlock is unable to verify identity, ownership, authority, payment capability, or compliance.

You are responsible for all activity conducted through your account, whether authorized by you or not, unless and until you notify CarBlock of unauthorized use and CarBlock has a reasonable opportunity to act. You agree to keep account credentials secure, maintain accurate and current account information, and promptly update any changes to your business name, legal name, address, phone number, email address, payment method, bank account, dealer license, or other material information.

CarBlock may suspend, restrict, or terminate any account at any time, with or without notice, if CarBlock believes that the account presents fraud risk, legal risk, payment risk, compliance risk, reputational risk, or operational risk, or if CarBlock believes that the user has violated these Terms or acted inconsistently with the integrity of the platform.

CarBlock is intended to be a serious, professional marketplace. You agree to conduct yourself honestly, professionally, and lawfully at all times. You may not manipulate bids, use shill bidding, submit false offers, misrepresent vehicles, misrepresent titles, misrepresent authority to sell, misrepresent payment intent, circumvent CarBlock's systems, harass other users, abuse CarBlock staff, make false complaints, submit false documents, or use the platform in any way that undermines trust or marketplace integrity.

CarBlock has zero obligation to continue doing business with any user whose conduct CarBlock determines is dishonest, abusive, manipulative, fraudulent, disruptive, or otherwise harmful to the platform or its participants.

A Seller who lists a vehicle on CarBlock represents, warrants, and agrees that the vehicle is lawfully available for sale or trade, that the Seller has full authority to offer and transfer the vehicle, and that all listing information is truthful, complete, and not misleading in any material respect. This includes, without limitation, the year, make, model, trim, VIN, mileage, condition, mechanical condition, warning lights, title status, lien status, location, readiness for pickup, prior damage, branded title status, known defects, and any guarantee or lack of guarantee.

The Seller is solely responsible for the accuracy of the listing and all supporting photographs, videos, title images, condition descriptions, announcements, comments, and disclosures. CarBlock may edit, remove, reject, delay, or cancel any listing at any time in its sole discretion.

A Seller must keep the vehicle in substantially the same condition from the time of listing through pickup, ordinary wear and disclosed test mileage excepted. A Seller may not knowingly strip parts, alter the odometer, materially change condition, transfer the vehicle elsewhere, or make the vehicle unavailable after a binding transaction has occurred.

Each Seller represents, warrants, and agrees that the Seller is the lawful owner of the vehicle or has full legal authority to sell or trade it; that the Seller has the right to transfer good and marketable ownership subject only to disclosed liens or encumbrances; that all liens, payoffs, title defects, title brands, duplicate title applications, delayed title issues, and transfer issues have been disclosed before sale; that any title images uploaded are true and accurate images of the actual title or ownership document; and that any signed title uploaded after sale is the actual document being shipped.

Seller agrees to cooperate with all reasonable requests by CarBlock relating to title shipment, transport scheduling, title correction, payoff verification, lien release documentation, reassignment documentation, odometer documentation, identity verification, or transaction completion. Seller further agrees that failure to cooperate, delay, or perform may result in withheld funds, cancellation, penalties, account restrictions, or permanent removal from the platform.

If the Seller is a private seller, the Seller further represents and warrants that the title is in the Seller's name unless otherwise disclosed and expressly approved by CarBlock, that the Seller has legal authority to sign and transfer the title, and that any co-owner, lienholder, estate representative, attorney-in-fact, or other necessary signatory will timely execute all documents required to complete the transaction. CarBlock may apply stricter verification and payout standards to private sellers than to dealers.

Each Buyer represents, warrants, and agrees that the Buyer has sufficient funds, approved financing, floorplan availability, or other lawful means to complete the transaction; that all bids, offers, and acceptances submitted by the Buyer are real, intentional, and binding; that the Buyer has reviewed the vehicle information and assumes responsibility for bidding or buying based on the information provided; and that the Buyer will timely complete payment and comply with transaction requirements.

Buyer may not place a bid or offer as a joke, a test, a tactic, or a negotiation device without genuine intent to buy. Buyer may not use CarBlock to identify inventory or counterparties and then attempt to complete the transaction outside the platform. Buyer may not use chargebacks, stop-payments, ACH disputes, false fraud claims, or similar tactics to avoid a valid transaction or a valid fee.

A listing, auction, buy-now transaction, offer, counteroffer, accepted offer, winning bid, or agreed trade may become a binding transaction at CarBlock's discretion based on the actions taken through the platform and the rules applicable to that listing or workflow. Once a transaction is binding, neither side may cancel merely because of regret, changed market conditions, lower resale expectations, better outside opportunities, inconvenience, or second thoughts.

CarBlock may determine in its sole discretion whether a transaction has become binding, whether reserve has been met, whether terms have been accepted, whether a user has failed to perform, and what consequence follows.

CarBlock uses designated payment systems, including Stripe Connect and related payment providers, to facilitate transaction funds. By using the platform, you authorize CarBlock and its payment providers to charge your payment method, debit your bank account where authorized, hold funds, reverse funds where appropriate, offset amounts owed, deduct fees, and otherwise handle payments in accordance with these Terms and the applicable transaction terms.

CarBlock may hold buyer funds pending satisfaction of transaction conditions, including but not limited to title shipment, title delivery confirmation, signed-title upload, title discrepancy review, transport scheduling, transport pickup confirmation, fraud review, compliance review, or dispute review. CarBlock may delay payout if CarBlock believes there is a legitimate question regarding title, transport performance, account standing, fraud risk, documentation, or any other issue affecting the integrity of the transaction.

All users agree that CarBlock may apply fees, penalties, storage charges, title shipment charges, transport charges, relist charges, cancellation charges, and other sums owed against any funds held by CarBlock or any payment method on file, to the fullest extent permitted by law and the applicable payment provider's rules.

If payment is late, dishonored, rejected, reversed, challenged, or withdrawn, CarBlock may cancel the transaction, suspend the account, assess fees, pursue collection, offset against amounts otherwise owed, and take any other action CarBlock deems appropriate.

The title process is a central condition of every transaction. A Seller must upload clear images of the front and back of the title or other approved ownership documents before listing, unless CarBlock expressly allows a different procedure. After a binding transaction occurs, the Seller must complete the title appropriately for the transaction and upload clear images of the signed title before shipment. The signed-title upload is the reference document against which any later title dispute may be evaluated.

Seller must ship the title and required transfer documents using the CarBlock-provided shipping label, unless CarBlock expressly approves a different shipment method in writing. If the title is not shipped through the CarBlock label system, CarBlock may treat the title as not properly shipped for purposes of deadline compliance, payout, and dispute handling.

A title is considered shipped only when the carrier shows acceptance or scan activity for the CarBlock-issued label. A title is considered delivered when the carrier tracking reflects delivery to the delivery address designated through the transaction. CarBlock may rely on carrier tracking, scan events, delivery confirmations, and signature confirmation where used as evidence of shipment and delivery.

Seller represents and warrants that the title shipped is the same title reflected in the signed-title upload in all material respects. Seller further represents and warrants that the title is authentic, transferable, and properly executable for the transaction, subject only to disclosed exceptions that CarBlock has approved.

Buyer acknowledges that CarBlock does not guarantee title validity merely because a title was uploaded, shipped, or delivered through the system. Buyer must timely review the title received and raise any material discrepancy promptly through the platform. If Buyer claims that the package received did not contain the correct title, did not contain a title at all, or contained a materially defective title, Buyer must provide evidence, including photographs of the package, label, and contents, and any other information CarBlock requests. CarBlock may compare the claimed document against the title images uploaded before and after sale and may determine, in its sole discretion, whether a material discrepancy exists.

If CarBlock determines that the title issue is genuine and material, CarBlock may hold payout, require correction, extend deadlines, unwind the transaction, require reimbursement, or take any other action it deems appropriate. If CarBlock determines that the claim is unsupported, immaterial, inconsistent with the evidence, or abusive, CarBlock may deny the claim and proceed with payout or other transaction completion.

Seller remains solely responsible for title correctness, lien release, reassignment validity, odometer disclosure compliance, and state-specific transfer requirements. CarBlock may review documents for process purposes, but CarBlock does not assume the legal responsibility that belongs to the transferor, transferee, dealer, or title holder under applicable law.

For each listing, CarBlock may require the Seller to state the number of days within which the title will be shipped or delivered. That stated timeline becomes a binding title commitment for the transaction. If the Seller misses the applicable title deadline, CarBlock may allow a short cure period, issue a late-title notice, hold funds, prevent payout, charge the Seller, cancel the transaction, or unwind the sale.

CarBlock may decide what constitutes timely performance, what constitutes a late title, whether the delay is excusable, whether a cure period is appropriate, and whether a transaction should remain open or be canceled. If a late title causes costs, losses, delays, return transport, administrative handling, relisting, or other consequences, Seller may be held responsible for those costs.

CarBlock may coordinate vehicle transportation through designated third-party transport partners. Unless CarBlock expressly authorizes otherwise, all vehicles sold or traded through the platform must use CarBlock's designated transport coordination. Users are not entitled to use outside transportation as a matter of right. If CarBlock allows an exception, CarBlock may impose additional requirements and may still determine official pickup and delivery timing in its sole discretion.

CarBlock coordinates transport as a transaction-control and logistics function, but CarBlock is not itself a motor carrier, freight forwarder, or insurer. The actual transportation service is performed by third-party transport partners. CarBlock does not guarantee pickup dates, pickup windows, route timing, delivery timing, or absence of transit delays.

Seller must make the vehicle available for pickup at the agreed location and time in a ready-to-release condition. Failure to release the vehicle for scheduled pickup is a material breach. Buyer or receiving party must be prepared to accept the vehicle upon delivery in accordance with the transaction and transport process. CarBlock may treat refusal, absence, non-cooperation, or inability to receive as a transaction failure.

CarBlock may rely on transport-partner dispatch records, driver confirmations, pickup scans, bills of lading, status updates, and delivery records to determine when pickup occurred, when delivery occurred, and whether users performed their obligations. CarBlock is not liable for delays, missed appointments, damage in transit, route changes, weather delays, carrier issues, storage, detention, or other transportation-related losses to the extent caused by the transport partner or the parties rather than by CarBlock's own bad-faith conduct.

Risk of loss between users may transfer at pickup or as otherwise stated in the listing, transaction terms, or applicable law. CarBlock may coordinate the process without assuming that risk itself.

CarBlock may offer dealer-to-dealer buy requests, trade proposals, and other non-standard transaction workflows. In any trade, each participant is both a Seller and a Buyer and is subject to all obligations that apply to both roles. A trade may also include a cash difference, in which case the cash portion must be processed through CarBlock's designated payment system.

Trade transactions are interdependent. CarBlock may treat a trade as a package of obligations that rises or falls together. If one side fails to perform, CarBlock may cancel the entire trade, hold or return funds, assess fees, relist vehicles, or take any other action CarBlock considers necessary. CarBlock may require both vehicles to be ready for pickup, both titles to be uploaded and shipped, and all cash adjustments to be paid before CarBlock considers the trade complete.

CarBlock may charge transport fees for each vehicle involved in a trade and may charge a trade fee to one party, both parties, or the transaction generally, as CarBlock specifies in the applicable workflow or fee schedule.

Unless the listing expressly states otherwise, every vehicle is sold strictly AS IS, WHERE IS, WITH ALL FAULTS, without any warranty or guarantee of any kind by CarBlock. Seller may, in CarBlock's approved format, offer a limited guarantee covering engine and transmission only. If such a guarantee is offered, it is limited in scope and duration exactly as described in the listing and these Terms.

The limited guarantee applies only to major mechanical failure of the engine or transmission and does not apply to normal wear and tear, maintenance items, fluids, leaks that do not materially impair operation, electronics, sensors, cosmetic issues, tires, brakes, suspension, accessories, trim, glass, bodywork, disclosed issues, or minor drivability complaints that do not rise to the level of major mechanical failure.

Any limited guarantee expires fourteen calendar days after the close of the auction or transaction, regardless of when the vehicle is delivered, unless CarBlock expressly states otherwise for a particular transaction. Buyer is responsible for arranging prompt inspection and diagnosis. If Buyer wishes to assert a guarantee claim, Buyer must do so within the guarantee period and must provide evidence CarBlock considers sufficient, which may include photographs, videos, scan reports, mechanic findings, diagnostic readouts, invoices, and written explanations.

CarBlock may decide in its sole discretion whether the issue claimed falls within the limited guarantee, whether the evidence is sufficient, whether the issue was disclosed, whether the issue is material, and what remedy, if any, is appropriate. Possible outcomes may include denial of the claim, a partial credit, a negotiated adjustment, a required repair contribution, or unwind of the transaction in rare circumstances. CarBlock is not obligated to provide any remedy merely because a claim was submitted.

Disputes of all kinds must be raised promptly and through the platform or other channel designated by CarBlock. A complaint unsupported by evidence may be denied. A complaint raised after the applicable deadline may be denied as untimely. CarBlock may require the complaining party to submit documents, photographs, mechanic reports, title images, transport records, communications, and any other materials CarBlock requests.

CarBlock may decide disputes in its sole discretion based on the evidence available, the credibility of the parties, the transaction history, the platform records, and CarBlock's interpretation of the applicable policy. CarBlock may attempt to facilitate resolution, but CarBlock is not required to mediate indefinitely or to accept unsupported positions. Where CarBlock makes a determination under these Terms, that determination may be final and binding for purposes of the platform, account standing, payout handling, fees, and future access to the platform.

A user who fails to perform after a binding transaction may be deemed in breach. Breach may include failure to pay, failure to release the vehicle, failure to ship the title, failure to cooperate with title correction, failure to make the vehicle available, refusal to complete the transaction, bad-faith delay, material misrepresentation, title failure, or any conduct that frustrates completion.

If a transaction fails or is unwound, CarBlock may determine what happens to the vehicle, the funds, the title, the shipping labels, the transport fees, and the other costs involved. CarBlock may decide which party bears return transport, administrative costs, title handling costs, relisting costs, and other losses caused by the failed transaction. CarBlock may charge those amounts to the breaching party or deduct them from held funds.

CarBlock may also assess cancellation fees, non-performance fees, storage charges, redispatch fees, relist charges, or other amounts stated in the fee schedule or reasonably associated with the failed transaction.

CarBlock may charge buyer fees, seller fees, trade fees, transport fees, title label fees, redispatch fees, late-performance fees, cancellation fees, storage fees, and other charges related to use of the platform or completion of a transaction. CarBlock may change its fees at any time by posting updated fees or otherwise disclosing them in the transaction workflow. Fees may be flat, tiered, percentage-based, transaction-based, vehicle-based, or otherwise structured as CarBlock determines.

All fees are non-refundable unless CarBlock expressly states otherwise. The fact that a transaction later becomes disputed, delayed, corrected, or unwound does not automatically entitle any user to a refund of fees.

Each Seller is solely responsible for making all odometer and transfer disclosures required by applicable law and for ensuring that mileage statements, title mileage entries, odometer designations, and related documents are truthful and complete. Each Buyer is responsible for reviewing those disclosures and handling downstream registration and resale compliance as applicable. CarBlock may collect or display mileage-related information, but CarBlock does not assume the transferor's legal disclosure obligations merely by doing so. Federal odometer disclosure rules apply to many transfers, and users remain individually responsible for compliance. (eCFR)

A dealer using the platform remains solely responsible for complying with any dealer-law obligations, window-sticker requirements, Buyers Guide requirements, warranty disclosures, title and registration handling obligations, and other laws applicable to that dealer's sales. The FTC's Used Car Rule requires a Buyers Guide for used vehicles offered by dealers, including online used-car sales. (Federal Trade Commission)

A private seller remains solely responsible for lawful title transfer, authority to sell, bill of sale accuracy, tax reporting obligations that may apply to that seller, and any state-specific transfer requirements. In New York, for example, title transfer documents may be rejected if altered or improperly completed, and private sales commonly require a bill of sale containing key transfer information and signatures. (NY DMV)

You consent to transact electronically with CarBlock. You agree that clicks, checkboxes, electronic acceptances, electronic records, electronic signatures, uploaded documents, and electronic communications may have legal effect and may satisfy writing and signature requirements to the fullest extent permitted by applicable law. Federal law generally recognizes that electronic records and signatures may not be denied legal effect solely because they are electronic. (GovInfo)

CarBlock may communicate with you by email, text message, phone call, in-platform notice, push notification, or other contact method provided by you. You agree that transactional and account-related communications are part of your use of the platform. You are responsible for maintaining accurate contact information and for reviewing communications sent to you.

The platform, including its software, text, graphics, workflows, branding, arrangement, features, and content created by CarBlock, is owned by CarBlock or its licensors and protected by law. You may not copy, scrape, reverse engineer, reproduce, republish, distribute, adapt, or use the platform to build or train a competing service without CarBlock's prior written consent.

You may not use automated tools, bots, scraping software, spiders, or other means to access the platform in a way that burdens the system, extracts data, interferes with normal operations, or violates CarBlock's policies.

The platform, listings, documents, workflows, data, transport coordination, title coordination, communications, and all related services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, CarBlock disclaims all warranties, whether express, implied, statutory, or otherwise, including any warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, availability, security, or performance.

CarBlock does not warrant that the platform will be uninterrupted or error-free, that a listing is accurate, that any user will perform, that any title will be good or transferable, that any transport partner will perform on time, or that any vehicle will meet a buyer's expectations.

To the fullest extent permitted by law, CarBlock and its affiliates, owners, officers, directors, employees, contractors, agents, service providers, and licensors will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any lost profits, lost business, lost opportunities, lost savings, loss of use, loss of data, diminution in value, or reputational harm arising out of or related to the platform, any vehicle, any transaction, any title issue, any transport issue, any payment issue, or these Terms, even if CarBlock has been advised of the possibility of such damages.

To the fullest extent permitted by law, CarBlock's aggregate liability arising out of or related to any claim will not exceed the total amount of fees actually paid by you to CarBlock in the three months immediately preceding the event giving rise to the claim, or five hundred dollars, whichever is greater. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

You agree to defend, indemnify, and hold harmless CarBlock and its affiliates, owners, officers, directors, employees, contractors, agents, service providers, successors, and assigns from and against any claims, losses, liabilities, damages, judgments, penalties, fines, costs, and expenses, including reasonable attorneys' fees, arising out of or related to your use of the platform, your listings, your bids or offers, your vehicle, your title, your transport conduct, your failure to perform, your violation of law, your violation of these Terms, or any dispute between you and another user.

These Terms, the platform, and all disputes arising out of or relating to them will be governed by the laws of the State of Delaware, without regard to conflicts-of-law rules. Any legal action arising out of or relating to these Terms or the platform must be brought exclusively in the state or federal courts located in Delaware, and each user consents to personal jurisdiction and venue there.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect. CarBlock's failure to enforce any provision on one occasion does not waive its right to enforce that provision or any other provision later. These Terms, together with any policies, fee schedules, transaction-specific terms, and other documents CarBlock incorporates by reference or presents in the transaction flow, constitute the entire agreement between you and CarBlock regarding the platform and supersede prior discussions on that subject.